{"id":1107,"date":"2026-05-19T19:40:42","date_gmt":"2026-05-19T17:40:42","guid":{"rendered":"https:\/\/kisio.com-preprod.fr\/?post_type=case-study&#038;p=1107"},"modified":"2026-06-09T12:34:47","modified_gmt":"2026-06-09T10:34:47","slug":"programme-ter-inno-sncf-voyageurs","status":"publish","type":"case-study","link":"https:\/\/kisio.com\/en\/cas-clients\/programme-ter-inno-sncf-voyageurs\/","title":{"rendered":"Programme TER INNO &#8211; SNCF Voyageurs"},"content":{"rendered":"\n<section id=\"k-hero-editorial-block_8ec216cc35ae3fab918fc5085a182cec\"\n         data-header-theme=\"light\"\n         class=\"kisio-container k-hero-editorial font-body text-bleu-nuit \">\n\n    <div class=\"kisio-row\">\n        <div class=\"kisio-grid\">\n                            <!-- \u2500\u2500 Variante SANS image \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 -->\n                <div class=\"mx-auto w-full col-span-12 md:col-span-8 md:col-start-3 mt-[100px]\">\n                        <p class=\"mb-6 md:mb-8 flex items-center gap-2 surtitre\">\n        <svg class=\"h-2 w-5\" viewBox=\"0 0 24 10\" aria-hidden=\"true\">\n            <circle cx=\"5\"  cy=\"5\" r=\"4\" fill=\"currentColor\"\/>\n            <line x1=\"9\" y1=\"5\" x2=\"14\" y2=\"5\" stroke=\"currentColor\" stroke-width=\"2\"\/>\n            <circle cx=\"18\" cy=\"5\" r=\"4\" fill=\"currentColor\"\/>\n        <\/svg>\n        CAS CLIENT    <\/p>\n\n    <h1 class=\"font-heading text-headline-s md:text-headline-m max-w-[20ch]\">\n        Renforcer le sentiment de s\u00e9curit\u00e9 des voyageurs pour favoriser le report modal    <\/h1>\n\n    <p class=\"mt-6 max-w-[60ch] text-headline-xs md:text-headline-s\">\n        Un accompagnement de la Direction de l\u2019Innovation de SNCF Voyageurs dans la conception et l\u2019exp\u00e9rimentation de services innovants pour favoriser le sentiment de s\u00e9curit\u00e9 des voyageurs      <\/p>\n\n    <ul class=\"mt-8 md:mt-10 flex flex-wrap items-center gap-x-6 gap-y-2 text-label-s\">\n                            <li class=\"before:content-['\u00b7'] before:mr-6 before:opacity-60\">12 mai 2026<\/li>\n                    <\/ul>\n                <\/div>\n                    <\/div>\n\n    <\/div>\n\n\n<\/section>\n\n\n\n<section id=\"k-edito-image-credit-block_f95a70e778184317793861e4c7954e8c\" class=\"kisio-container k-edito-image-credit !py-6 md:!py-10 font-body text-bleu-nuit\">\n            <figure class=\"!my-0 !mx-auto w-full max-w-[1180px]\">\n            <div class=\"w-full overflow-hidden rounded-big\">\n                <img decoding=\"async\" src=\"https:\/\/kisio.com\/app\/uploads\/2026\/06\/SNCF-voyageurs-programme-ter-inno.webp\" alt=\"\" class=\"w-full h-auto object-cover\" loading=\"lazy\" width=\"1600\" height=\"1067\"\/>            <\/div>\n                            <figcaption class=\"mt-3 text-center text-body-s2 opacity-70\">\n                    SNCF Voyageurs                <\/figcaption>\n                    <\/figure>\n    <\/section>\n\n\n\n<!-- data-header-theme=\"light\" : force le header en mode `is-on-light` quand\n     ce bloc est derri\u00e8re \u2192 logo radiant (fonc\u00e9) au lieu de blanc. -->\n<section id=\"k-edito-chapeau-block_8cbd61e421ed95e768ec908f4eecde48\"\n         data-header-theme=\"light\"\n         class=\"kisio-container k-edito-chapeau font-body\">\n        <div class=\"kisio-row\">\n        <div class=\"kisio-grid\">\n            <!-- Specs Figma : Body-M Montserrat 18\/23.76 weight 500 color #4A5565,\n                 sur 6 cols centr\u00e9s (col-start-4 col-span-6). Mobile : pleine largeur. -->\n            <div class=\"wysiwyg text-body-m font-medium text-[#4A5565] col-span-12 md:col-span-6 md:col-start-4\">\n                <p><strong><span class=\"TextRun SCXW17959116 BCX0\" lang=\"FR\" xml:lang=\"FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW17959116 BCX0\">Dans le cadre des r\u00e9flexions sur la mise en place de nouveaux services dans les SERM (Services Express R\u00e9gionaux M\u00e9tropolitains), dont l\u2019un des partis pris est d\u2019augmenter les amplitudes d\u2019horaires des services, la Direction de l\u2019Innovation TER a lanc\u00e9 un projet de r\u00e9flexion sur le sentiment d\u2019ins\u00e9curit\u00e9 voyageur<\/span><span class=\"NormalTextRun SCXW17959116 BCX0\">, frein potentiel \u00e0 l\u2019usage des transports collectifs.<\/span><\/span><span class=\"EOP SCXW17959116 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Kisio a accompagn\u00e9 la Direction Innovation TER dans son programme d\u2019innovation durant 2 ann\u00e9es en r\u00e9alisant une phase d\u2019\u00e9tude compl\u00e8te sur le sentiment d\u2019ins\u00e9curit\u00e9, en animant une d\u00e9marche de conception de solutions innovantes, puis en concevant et exp\u00e9rimentant plusieurs services pl\u00e9biscit\u00e9s par les voyageurs.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <\/section>\n\n\n\n<section id=\"k-edito-encadre-block_84669d3f8046bb28543c13e92437d920\" class=\"kisio-container k-edito-encadre has-bg font-body\">\n    <div class=\"mx-auto w-full max-w-[1140px]\">\n        <div class=\"bg-bleu-nuit text-blanc rounded-big p-8 md:p-14\">\n                            <h2 class=\"font-heading text-headline-s md:text-headline-m mb-6 md:mb-8 md:max-w-[66.67%]\">\n                    ENJEUX &amp; CHIFFRES CL\u00c9S                 <\/h2>\n                                        <div class=\"wysiwyg text-white text-body-m max-w-[80ch]\">\n                    <ul>\n<li><span data-contrast=\"none\">Qualifier finement le sentiment d\u2019ins\u00e9curit\u00e9 et ses d\u00e9clencheurs<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Favoriser le report modal en favorisant l\u2019utilisation des transports collectifs\u00a0par le biais de r\u00e9assurance voyageur<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Passer de l\u2019\u00e9tude \u00e0 l\u2019action en\u00a0co-construisant\u00a0des services\u00a0innovants et attractifs, encr\u00e9s dans le r\u00e9el et\u00a0industrialisables<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section id=\"k-solutions-block_b3d76bca37290a75323d83a40db648c6\"\n         class=\"kisio-container k-solutions font-body bg-white text-bleu-nuit\">\n\n    \n            <div class=\"kisio-row\" >\n                            <div class=\"kisio-grid items-start solution-item\">\n\n                    <!-- Item spanning 10 cols starting at col 3 -->\n                    <div class=\"col-span-12 md:col-span-10 md:col-start-3 py-6 md:py-14 border-b border-gray-300\">\n                        <div class=\"grid grid-cols-10 gap-x-4 items-start\">\n\n                            <!-- Left: icon + title (5\/10 cols)\n                                 Mobile : empil\u00e9 (picto au-dessus, titre en dessous) avec gap r\u00e9duit.\n                                 Desktop : align\u00e9 c\u00f4te-\u00e0-c\u00f4te comme avant. -->\n                            <div class=\"col-span-10 md:col-span-5 flex flex-col items-start gap-3 md:flex-row md:items-center md:gap-5 mb-4 md:mb-0\">\n                                \n                                                                    <h3 class=\"font-heading text-headline-s md:text-headline-m\">\n                                        + de 20 concepts                                    <\/h3>\n                                                            <\/div>\n\n                            <!-- Right: description + link (5\/10 cols) -->\n                            <div class=\"col-span-10 md:col-span-5 md:col-start-6\">\n                                                    <!-- Specs Figma : Body-S Montserrat 16\/21 weight 500 color #4A5565.\n                                 En mobile uniquement (md+ garde Body-M par d\u00e9faut). -->\n                            <p class=\"text-body-s text-[#4A5565] md:text-body-m md:text-bleu-nuit mb-6\">\n                                23 concepts de services ont \u00e9t\u00e9 imagin\u00e9s sur la base des besoins voyageurs identifi\u00e9s dont 7 test\u00e9s puis 3 pl\u00e9biscit\u00e9s par les voyageurs.                            <\/p>\n                        \n                                                    <\/div>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n                            <div class=\"kisio-grid items-start solution-item\">\n\n                    <!-- Item spanning 10 cols starting at col 3 -->\n                    <div class=\"col-span-12 md:col-span-10 md:col-start-3 py-6 md:py-14 border-b border-gray-300\">\n                        <div class=\"grid grid-cols-10 gap-x-4 items-start\">\n\n                            <!-- Left: icon + title (5\/10 cols)\n                                 Mobile : empil\u00e9 (picto au-dessus, titre en dessous) avec gap r\u00e9duit.\n                                 Desktop : align\u00e9 c\u00f4te-\u00e0-c\u00f4te comme avant. -->\n                            <div class=\"col-span-10 md:col-span-5 flex flex-col items-start gap-3 md:flex-row md:items-center md:gap-5 mb-4 md:mb-0\">\n                                \n                                                                    <h3 class=\"font-heading text-headline-s md:text-headline-m\">\n                                        + 350 personnes                                    <\/h3>\n                                                            <\/div>\n\n                            <!-- Right: description + link (5\/10 cols) -->\n                            <div class=\"col-span-10 md:col-span-5 md:col-start-6\">\n                                                    <!-- Specs Figma : Body-S Montserrat 16\/21 weight 500 color #4A5565.\n                                 En mobile uniquement (md+ garde Body-M par d\u00e9faut). -->\n                            <p class=\"text-body-s text-[#4A5565] md:text-body-m md:text-bleu-nuit mb-6\">\n                                Voyageurs et non voyageurs interrog\u00e9s tout au long de la d\u00e9marche d&#8217;innovation.                            <\/p>\n                        \n                                                    <\/div>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n                            <div class=\"kisio-grid items-start solution-item\">\n\n                    <!-- Item spanning 10 cols starting at col 3 -->\n                    <div class=\"col-span-12 md:col-span-10 md:col-start-3 py-6 md:py-14 border-b border-gray-300\">\n                        <div class=\"grid grid-cols-10 gap-x-4 items-start\">\n\n                            <!-- Left: icon + title (5\/10 cols)\n                                 Mobile : empil\u00e9 (picto au-dessus, titre en dessous) avec gap r\u00e9duit.\n                                 Desktop : align\u00e9 c\u00f4te-\u00e0-c\u00f4te comme avant. -->\n                            <div class=\"col-span-10 md:col-span-5 flex flex-col items-start gap-3 md:flex-row md:items-center md:gap-5 mb-4 md:mb-0\">\n                                \n                                                                    <h3 class=\"font-heading text-headline-s md:text-headline-m\">\n                                        2 services                                    <\/h3>\n                                                            <\/div>\n\n                            <!-- Right: description + link (5\/10 cols) -->\n                            <div class=\"col-span-10 md:col-span-5 md:col-start-6\">\n                                                    <!-- Specs Figma : Body-S Montserrat 16\/21 weight 500 color #4A5565.\n                                 En mobile uniquement (md+ garde Body-M par d\u00e9faut). -->\n                            <p class=\"text-body-s text-[#4A5565] md:text-body-m md:text-bleu-nuit mb-6\">\n                                2 services innovants d\u00e9velopp\u00e9s, test\u00e9s et exp\u00e9riment\u00e9 aupr\u00e8s de leur public cible avec +90% de satisfaction voyageur.                            <\/p>\n                        \n                                                    <\/div>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n                    <\/div>\n    \n<\/section>\n\n\n\n\n\n<section id=\"k-edito-text-image-block_6c03c0df0d1384ee4b8355a79ac3794c\" class=\"kisio-container k-edito-text-image font-body bg-white text-bleu-nuit\">\n    <div class=\"kisio-row\">\n        <div class=\"kisio-grid\">\n\n            \n            <!-- Image column -->\n                            <div class=\"col-span-12 md:col-span-4 mb-4 lg:mb-0 md:col-start-3 md:order-1\">\n                    <div class=\"w-full overflow-hidden rounded-s aspect-square\">\n                        <img decoding=\"async\" src=\"https:\/\/kisio.com\/app\/uploads\/2026\/05\/SOLUTION.png\" alt=\"\" class=\"w-full h-full object-cover\" loading=\"lazy\" width=\"800\" height=\"800\"\/>                    <\/div>\n                <\/div>\n            \n            <!-- Text column\n                 - Avec image : col-span-4 + paddings inline (configuration 2 colonnes)\n                 - Sans image : col-span-8 col-start-3 (texte centr\u00e9, pleine largeur de lecture) -->\n                        <div class=\"col-span-12 md:col-span-4 md:col-start-7 md:order-2 md:pl-6\">\n                                    <h2 class=\"font-heading text-headline-s md:text-headline-m mb-6 md:mb-8 max-w-[20ch]\">\n                        SOLUTION MOBILIS\u00c9ES                    <\/h2>\n                \n                                    <div class=\"wysiwyg text-body-s max-w-[60ch]\">\n                        <ul>\n<li data-leveltext=\"\u25cf\" data-font=\"Poppins\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Sciences humaines et \u00e9tude ethnographique<\/span><\/b><br \/>\n<span data-contrast=\"none\">Compr\u00e9hension fine du sujet et des cibles usagers pour une phase de cadrage encr\u00e9e dans la r\u00e9alit\u00e9<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">D\u00e9marche d\u2019Innovation et\u00a0design d\u2019exp\u00e9rience\u00a0<\/span><\/b><br \/>\n<span data-contrast=\"none\">Cocr\u00e9ation\u00a0de solutions approfondies<\/span><span data-contrast=\"none\">\u00a0pour construire une exp\u00e9rience fluide pour les voyageurs<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Conduite d\u2019exp\u00e9rimentations<\/span><\/b><br \/>\n<span data-contrast=\"none\">Conception, d\u00e9ploiement et encadrement d\u2019exp\u00e9rimentation de services et des protocoles d\u2019\u00e9valuation <\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n                    <\/div>\n                            <\/div>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section id=\"k-edito-text-image-block_e8cf54f8b1839f7ef4b8a5080e1e4965\" class=\"kisio-container k-edito-text-image font-body bg-white text-bleu-nuit\">\n    <div class=\"kisio-row\">\n        <div class=\"kisio-grid\">\n\n            \n            <!-- Image column -->\n                            <div class=\"col-span-12 md:col-span-4 mb-4 lg:mb-0 md:col-start-7 md:order-2\">\n                    <div class=\"w-full overflow-hidden rounded-s aspect-square\">\n                        <img decoding=\"async\" src=\"https:\/\/kisio.com\/app\/uploads\/2026\/05\/LIVRABLES.png\" alt=\"\" class=\"w-full h-full object-cover\" loading=\"lazy\" width=\"800\" height=\"800\"\/>                    <\/div>\n                <\/div>\n            \n            <!-- Text column\n                 - Avec image : col-span-4 + paddings inline (configuration 2 colonnes)\n                 - Sans image : col-span-8 col-start-3 (texte centr\u00e9, pleine largeur de lecture) -->\n                        <div class=\"col-span-12 md:col-span-4 md:col-start-3 md:order-1 pr-6\">\n                                    <h2 class=\"font-heading text-headline-s md:text-headline-m mb-6 md:mb-8 max-w-[20ch]\">\n                        R\u00c9ALISATIONS                    <\/h2>\n                \n                                    <div class=\"wysiwyg text-body-s max-w-[60ch]\">\n                        <ul>\n<li data-leveltext=\"\u25cf\" data-font=\"Poppins\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Une \u00e9tude compl\u00e8te\u00a0sur le sentiment d\u2019ins\u00e9curit\u00e9 croisant et synth\u00e9tisant toutes les connaissances\u00a0issues de la litt\u00e9rature et du terrain<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li data-leveltext=\"\u25cf\" data-font=\"Poppins\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Un cahier de concepts innovants centralisant et d\u00e9taillant l\u2019ensemble des travaux et concepts r\u00e9alis\u00e9s lors de la phase d\u2019id\u00e9ation<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li data-leveltext=\"\u25cf\" data-font=\"Poppins\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Une application mobile, d\u00e9velopp\u00e9\u00a0et test\u00e9e\u00a0dans le cadre d\u2019un des 2 concepts prioris\u00e9s\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li data-leveltext=\"\u25cf\" data-font=\"Poppins\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Une exp\u00e9rimentation de 2 semaines\u00a0en service commercial accompagn\u00e9 de son document d\u2019\u00e9valuation et un document de passage \u00e0 l\u2019\u00e9chelle du service<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n                    <\/div>\n                            <\/div>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<!-- data-header-theme=\"light\" : force le header en mode `is-on-light` quand\n     ce bloc est derri\u00e8re \u2192 logo radiant (fonc\u00e9) au lieu de blanc. -->\n<section id=\"k-edito-chapeau-block_e7fb183827517c5340cdd42c8f97140c\"\n         data-header-theme=\"light\"\n         class=\"kisio-container k-edito-chapeau font-body\">\n        <div class=\"kisio-row\">\n        <div class=\"kisio-grid\">\n            <!-- Specs Figma : Body-M Montserrat 18\/23.76 weight 500 color #4A5565,\n                 sur 6 cols centr\u00e9s (col-start-4 col-span-6). Mobile : pleine largeur. -->\n            <div class=\"wysiwyg text-body-m font-medium text-[#4A5565] col-span-12 md:col-span-6 md:col-start-4\">\n                <p><span class=\"TextRun SCXW245197796 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW245197796 BCX0\">L\u2019accompagnement\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">a permis \u00e0 S<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">NCF Voyageurs\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">d\u2019\u00eatre\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">challeng\u00e9<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">\u00a0dans\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">sa\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">d\u00e9marche d\u2019innovation, de renforcer\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">son\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">savoir-faire<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">et\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">s<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">es ressources<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">en innovation, design de services et exp\u00e9rimentation<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">pour\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">rendre concr\u00e8tes leurs intuitions en\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">les transformant en\u00a0<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">service<\/span><span class=\"NormalTextRun SCXW245197796 BCX0\">\u00a0client industrialisable.<\/span><\/span><span class=\"EOP SCXW245197796 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><strong>Une d\u00e9marche d\u2019innovation cadr\u00e9e et document\u00e9e dans son ensemble\u00a0<\/strong><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong>Des r\u00e9sultats concrets\u00a0avec des services innovants tangibles\u00a0<\/strong><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <\/section>\n\n\n\n<section id=\"k-edito-encadre-block_1b921f4001ddffe278c4c2f851b276c7\" class=\"kisio-container k-edito-encadre has-bg font-body\">\n    <div class=\"mx-auto w-full max-w-[1140px]\">\n        <div class=\"bg-bleu-nuit text-blanc rounded-big p-8 md:p-14\">\n                            <h2 class=\"font-heading text-headline-s md:text-headline-m mb-6 md:mb-8 md:max-w-[66.67%]\">\n                    R\u00c9SULTATS                <\/h2>\n                                        <div class=\"wysiwyg text-white text-body-m max-w-[80ch]\">\n                    <ul>\n<li data-leveltext=\"\u25cf\" data-font=\"Poppins\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Une solution digitale\u00a0p\u00e9dagogique test\u00e9e et approuv\u00e9e par sa cible d\u2019utilisateur\u00a0pr\u00eate \u00e0 passer \u00e0 l\u2019\u00e9chelle<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\u25cf\" data-font=\"Poppins\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Un service innovant\u00a0sur \u00e9tag\u00e8re,\u00a0valid\u00e9 par les voyageurs et\u00a0pr\u00eat \u00e0 \u00eatre industrialis\u00e9<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\u25cf\" data-font=\"Poppins\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Une\u00a0perception positive de la SNCF\u202favec une\u00a0satisfaction face \u00e0 ce genre d\u2019initiative largement exprim\u00e9e par les voyageurs<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section id=\"k-enjeux-block_9ff66a77a2c79c4613987143c29e2931\"\n         class=\"kisio-container k-enjeux font-body k-enjeux--slider k-enjeux--grid-mode has-bg\">\n    <!-- rounded-big appliqu\u00e9 UNIQUEMENT quand on a un fond gradient\/couleur.\n         Sans fond (theme=light \u2192 bg blanc = bg \"naturel\" du body), on retire\n         les coins arrondis pour ne pas cr\u00e9er un cadre artificiel. -->\n    <div class=\"overflow-hidden kisio-row rounded-big py-12 lg:py-20\"\n         style=\"background-image: var(--gradient-04);\">\n\n                    <p class=\"mb-6 flex items-center gap-2 surtitre text-blanc font-body\">\n                <svg class=\"h-2 w-5\" viewBox=\"0 0 24 9\" aria-hidden=\"true\">\n                            <use xlink:href=\"#icon-surtitre_picto\"\/>\n                        <\/svg>\n                VOS ENJEUX MOBILIT\u00c9S            <\/p>\n        \n                    <h2 class=\"font-heading text-headline-s md:text-headline-m text-blanc md:max-w-[66.67%] mb-6 md:mb-14\">\n                Et vous quels sont vos enjeux ?            <\/h2>\n        \n        \n                        <div class=\"k-enjeux-swiper swiper overflow-visible k-enjeux-swiper--grid\">\n                <div class=\"swiper-wrapper align-stretch\">\n                                            <div class=\"swiper-slide h-auto\">\n                            <div class=\"flex flex-col rounded-card bg-blanc\/20 backdrop-blur-sm border-card overflow-hidden h-full\">\n    <div class=\"flex flex-1 flex-col p-5 md:p-6 justify-between\">\n                    <h3 class=\"font-heading text-headline-s text-blanc mb-2\">\n                Acc\u00e9l\u00e9rer la transformation num\u00e9rique, la donn\u00e9e et l\u2019interop\u00e9rabilit\u00e9            <\/h3>\n        \n        \n                    <a href=\"https:\/\/kisio.com\/en\/enjeux\/accelerer-la-transformation-numerique-la-donnee-et-linteroperabilite\/\"\n               target=\"_self\"\n               class=\"mt-auto inline-flex items-center gap-2 text-body-s2 font-body mt-4 lg:mt-8 font-bold text-blanc hover:text-blanc\/80 transition-colors\">\n                D\u00e9couvrir cet enjeu                <svg class=\"h-3 w-3\" aria-hidden=\"true\"><use xlink:href=\"#icon-arrow_right\"\/><\/svg>\n            <\/a>\n            <\/div>\n\n            <div class=\"aspect-[280\/192] w-full\">\n            <img decoding=\"async\" class=\"aspect-[280\/192] h-full w-full object-cover\"\n                 src=\"https:\/\/kisio.com\/app\/uploads\/2026\/05\/transfo-numerique-enjeu-kisio-1-768x432.webp\"\n                 alt=\"\"\n                 loading=\"lazy\"\/>\n        <\/div>\n    <\/div>\n                        <\/div>\n                                            <div class=\"swiper-slide h-auto\">\n                            <div class=\"flex flex-col rounded-card bg-blanc\/20 backdrop-blur-sm border-card overflow-hidden h-full\">\n    <div class=\"flex flex-1 flex-col p-5 md:p-6 justify-between\">\n                    <h3 class=\"font-heading text-headline-s text-blanc mb-2\">\n                Am\u00e9liorer l\u2019exp\u00e9rience voyageur            <\/h3>\n        \n        \n                    <a href=\"https:\/\/kisio.com\/en\/enjeux\/ameliorer-lexperience-voyageur\/\"\n               target=\"_self\"\n               class=\"mt-auto inline-flex items-center gap-2 text-body-s2 font-body mt-4 lg:mt-8 font-bold text-blanc hover:text-blanc\/80 transition-colors\">\n                D\u00e9couvrir cet enjeu                <svg class=\"h-3 w-3\" aria-hidden=\"true\"><use xlink:href=\"#icon-arrow_right\"\/><\/svg>\n            <\/a>\n            <\/div>\n\n            <div class=\"aspect-[280\/192] w-full\">\n            <img decoding=\"async\" class=\"aspect-[280\/192] h-full w-full object-cover\"\n                 src=\"https:\/\/kisio.com\/app\/uploads\/2026\/05\/experience-voyageur-enjeu-kisio-768x429.webp\"\n                 alt=\"\"\n                 loading=\"lazy\"\/>\n        <\/div>\n    <\/div>\n                        <\/div>\n                                            <div class=\"swiper-slide h-auto\">\n                            <div class=\"flex flex-col rounded-card bg-blanc\/20 backdrop-blur-sm border-card overflow-hidden h-full\">\n    <div class=\"flex flex-1 flex-col p-5 md:p-6 justify-between\">\n                    <h3 class=\"font-heading text-headline-s text-blanc mb-2\">\n                Assurer la soutenabilit\u00e9 \u00e9conomique et la p\u00e9rennit\u00e9 des investissements            <\/h3>\n        \n        \n                    <a href=\"https:\/\/kisio.com\/en\/enjeux\/assurer-la-soutenabilite-economique-et-la-perennite-des-investissements\/\"\n               target=\"_self\"\n               class=\"mt-auto inline-flex items-center gap-2 text-body-s2 font-body mt-4 lg:mt-8 font-bold text-blanc hover:text-blanc\/80 transition-colors\">\n                D\u00e9couvrir cet enjeu                <svg class=\"h-3 w-3\" aria-hidden=\"true\"><use xlink:href=\"#icon-arrow_right\"\/><\/svg>\n            <\/a>\n            <\/div>\n\n            <div class=\"aspect-[280\/192] w-full\">\n            <img decoding=\"async\" class=\"aspect-[280\/192] h-full w-full object-cover\"\n                 src=\"https:\/\/kisio.com\/app\/uploads\/2026\/05\/soutenabilite-economique-enjeu-kisio-768x474.webp\"\n                 alt=\"\"\n                 loading=\"lazy\"\/>\n        <\/div>\n    <\/div>\n                        <\/div>\n                                            <div class=\"swiper-slide h-auto\">\n                            <div class=\"flex flex-col rounded-card bg-blanc\/20 backdrop-blur-sm border-card overflow-hidden h-full\">\n    <div class=\"flex flex-1 flex-col p-5 md:p-6 justify-between\">\n                    <h3 class=\"font-heading text-headline-s text-blanc mb-2\">\n                Orchestrer une gouvernance multi-acteurs et territoriale coh\u00e9rente            <\/h3>\n        \n        \n                    <a href=\"https:\/\/kisio.com\/en\/enjeux\/orchestrer-une-gouvernance-multi-acteurs-et-territoriale-coherente\/\"\n               target=\"_self\"\n               class=\"mt-auto inline-flex items-center gap-2 text-body-s2 font-body mt-4 lg:mt-8 font-bold text-blanc hover:text-blanc\/80 transition-colors\">\n                D\u00e9couvrir cet enjeu                <svg class=\"h-3 w-3\" aria-hidden=\"true\"><use xlink:href=\"#icon-arrow_right\"\/><\/svg>\n            <\/a>\n            <\/div>\n\n            <div class=\"aspect-[280\/192] w-full\">\n            <img decoding=\"async\" class=\"aspect-[280\/192] h-full w-full object-cover\"\n                 src=\"https:\/\/kisio.com\/app\/uploads\/2026\/05\/gouvernance-enjeu-kisio-768x512.webp\"\n                 alt=\"\"\n                 loading=\"lazy\"\/>\n        <\/div>\n    <\/div>\n                        <\/div>\n                                            <div class=\"swiper-slide h-auto\">\n                            <div class=\"flex flex-col rounded-card bg-blanc\/20 backdrop-blur-sm border-card overflow-hidden h-full\">\n    <div class=\"flex flex-1 flex-col p-5 md:p-6 justify-between\">\n                    <h3 class=\"font-heading text-headline-s text-blanc mb-2\">\n                Piloter la transition environnementale et la conformit\u00e9 r\u00e9glementaire QSE            <\/h3>\n        \n        \n                    <a href=\"https:\/\/kisio.com\/en\/enjeux\/piloter-la-transition-environnementale-et-la-conformite-reglementaire-qse\/\"\n               target=\"_self\"\n               class=\"mt-auto inline-flex items-center gap-2 text-body-s2 font-body mt-4 lg:mt-8 font-bold text-blanc hover:text-blanc\/80 transition-colors\">\n                D\u00e9couvrir cet enjeu                <svg class=\"h-3 w-3\" aria-hidden=\"true\"><use xlink:href=\"#icon-arrow_right\"\/><\/svg>\n            <\/a>\n            <\/div>\n\n            <div class=\"aspect-[280\/192] w-full\">\n            <img decoding=\"async\" class=\"aspect-[280\/192] h-full w-full object-cover\"\n                 src=\"https:\/\/kisio.com\/app\/uploads\/2026\/05\/transition-environnementale-enjeu-kisio-768x460.webp\"\n                 alt=\"\"\n                 loading=\"lazy\"\/>\n        <\/div>\n    <\/div>\n                        <\/div>\n                                    <\/div>\n                <div class=\"swiper-pagination k-swiper-pagination\"><\/div>\n            <\/div>\n\n        \n            <\/div>\n<\/section>\n\n\n\n<section id=\"k-subfooter-block_be297fe84ae76e6bc3f7c44d0492ceab\"\n         class=\"kisio-container k-subfooter has-bg !py-0 !px-0 font-body\">\n    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      Contact                <\/a>\n            \n        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Un accompagnement de la Direction de l\u2019Innovation de SNCF Voyageurs dans la conception et l\u2019exp\u00e9rimentation de services innovants pour favoriser le sentiment de s\u00e9curit\u00e9 des voyageurs  <\/p>\n","protected":false},"featured_media":3001,"template":"","kisio-formats":[],"enjeu-thematique":[18],"class_list":["post-1107","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","enjeu-thematique-transformation-numerique"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cas client SNCF Voyageurs \u2014 Programme TER INNO \u2013 SNCF\u2026 | Kisio<\/title>\n<meta name=\"description\" content=\"Un accompagnement de la Direction de l\u2019Innovation de SNCF Voyageurs dans la conception et 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