{"id":416,"date":"2026-05-10T22:33:31","date_gmt":"2026-05-10T20:33:31","guid":{"rendered":"https:\/\/kisio.com-preprod.fr\/solutions\/exploitation-supervision-performance-operationnelle-2\/"},"modified":"2026-06-05T16:43:23","modified_gmt":"2026-06-05T14:43:23","slug":"exploitation-supervision-performance-operationnelle","status":"publish","type":"solution","link":"https:\/\/kisio.com\/en\/solutions\/exploitation-supervision-performance-operationnelle\/","title":{"rendered":"Exploitation, supervision & performance op\u00e9rationnelle"},"content":{"rendered":"\n
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\n Exploitation, supervision & performance op\u00e9rationnelle <\/h1>\n \n \n
\n\n \n Echangez avec un expert \n \n <\/svg>\n <\/a>\n \n \n <\/div>\n \n <\/div>\n <\/div>\n\n<\/section>\n\n\n\n\n
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S\u00e9curiser la continuit\u00e9 de service et la qualit\u00e9 op\u00e9rationnelle de vos r\u00e9seaux, au quotidien et en situation perturb\u00e9e.<\/strong><\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/section>\n\n\n\n

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\n \n \n <\/svg>\n CE QUE NOUS VOUS APPORTONS <\/p>\n <\/div>\n <\/div>\n \n

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\n Exploiter vos services <\/h3>\n <\/div>\n\n \n
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\n Nous op\u00e9rons, pour votre compte, des PC transport et des dispositifs d\u2019exploitation d\u00e9l\u00e9gu\u00e9e : lignes r\u00e9guli\u00e8res, substitutions routi\u00e8res, cars travaux, navettes \u00e9v\u00e9nementielles, services TAD\/TPMR. Nous dimensionnons les ressources, organisons les services et pilotons les plans de transport pour s\u00e9curiser la continuit\u00e9 de service, en lien \u00e9troit avec vos \u00e9quipes terrain et vos exploitants. <\/p>\n \n <\/div>\n\n <\/div>\n <\/div>\n\n <\/div>\n

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\n Superviser en temps r\u00e9el et g\u00e9rer les incidents <\/h3>\n <\/div>\n\n \n
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\n Nos \u00e9quipes assurent la supervision temps r\u00e9el de vos r\u00e9seaux et syst\u00e8mes : suivi de la production, gestion des al\u00e9as, activation des plans de secours, coordination des acteurs. Nous structurons les processus de gestion de crise et les liaisons avec l\u2019information voyageurs pour limiter l\u2019impact des perturbations et pr\u00e9server l\u2019exp\u00e9rience des voyageurs. <\/p>\n \n <\/div>\n\n <\/div>\n <\/div>\n\n <\/div>\n

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\n Piloter vos syst\u00e8mes pour fiabiliser vos op\u00e9rations <\/h3>\n <\/div>\n\n \n
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\n Administrer un SI billettique, un SAEIV ou un SIV n\u00e9cessite des comp\u00e9tences pointues. Kisio g\u00e8re l\u2019administration fonctionnelle, la supervision, les recettes, la mise \u00e0 jour des param\u00e9trages et la valorisation de vos donn\u00e9es pour le reporting et la facturation. Nous s\u00e9curisons la disponibilit\u00e9 des syst\u00e8mes, la qualit\u00e9 des donn\u00e9es et la mise en \u0153uvre de nouveaux services (open payment, titres d\u00e9mat\u00e9rialis\u00e9s, interop\u00e9rabilit\u00e9). <\/p>\n \n <\/div>\n\n <\/div>\n <\/div>\n\n <\/div>\n

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\n Exploiter p\u00f4les multimodaux et services de mobilit\u00e9 associ\u00e9s <\/h3>\n <\/div>\n\n \n
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\n Nous organisons et exploitons des p\u00f4les d\u2019\u00e9changes multimodaux, des abris v\u00e9los s\u00e9curis\u00e9s et des services de rabattement pour garantir une intermodalit\u00e9 fluide et s\u00fbre. Nos \u00e9quipes coordonnent les flux, les services sur site et la relation avec les gestionnaires d\u2019infrastructures afin d\u2019offrir un parcours coh\u00e9rent entre modes (train, bus, TAD, v\u00e9lo, mobilit\u00e9s partag\u00e9es). <\/p>\n \n <\/div>\n\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n \n<\/section>\n\n\n\n

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\n \n \n <\/svg>\n NOTRE APPROCHE <\/p>\n \n

\n De l\u2019exploitation au pilotage continu de la performance op\u00e9rationnelle, sociale et environnementale. <\/h2>\n \n \n
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\n Diagnostiquer vos op\u00e9rations et vos syst\u00e8mes <\/h3>\n \n

\n Nous analysons vos organisations, vos processus d\u2019exploitation, vos syst\u00e8mes techniques (billettique, SAEIV, SIV) et vos indicateurs pour identifier les forces, les risques et les gisements de performance. <\/p>\n \n <\/div>\n\n

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\n Concevoir un dispositif d\u2019exploitation sur mesure <\/h3>\n \n

\n Avec vos \u00e9quipes, nous redessinons les r\u00f4les, les proc\u00e9dures et les interfaces, et d\u00e9finissons un mod\u00e8le d\u2019exploitation adapt\u00e9 \u00e0 votre territoire : PC transport, supervision, gestion des substitutions, exploitation de p\u00f4les d\u2019\u00e9changes, services v\u00e9los, etc. <\/p>\n \n <\/div>\n\n

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\n D\u00e9ployer, reprendre et stabiliser l\u2019exploitation <\/h3>\n \n

\n Nous organisons la mont\u00e9e en charge : transfert d\u2019activit\u00e9, formation des \u00e9quipes, pr\u00e9paration des sc\u00e9narios de crise, mise en place des outils de suivi. L\u2019objectif : s\u00e9curiser la reprise ou la cr\u00e9ation de service sans rupture pour les voyageurs. <\/p>\n \n <\/div>\n\n

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\n Piloter la performance et l\u2019am\u00e9lioration continue <\/h3>\n \n

\n Une fois l\u2019exploitation stabilis\u00e9e, nous animons des revues de performance autour d\u2019indicateurs partag\u00e9s. Nous proposons des plans d\u2019am\u00e9lioration, capitalisons sur les retours d\u2019exp\u00e9rience et int\u00e9grons progressivement de nouvelles innovations (automatisation, IA, nouveaux services). <\/p>\n \n <\/div>\n\n

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\n \n \n <\/svg>\n ILS NOUS FONT CONFIANCE <\/p>\n \n

\n D\u00e9couvrez quelques exemples de nos interventions aupr\u00e8s de grands acteurs de la mobilit\u00e9. <\/h2>\n \n
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\n CAS CLIENT<\/span> ·  SNCF Voyageurs<\/span>\n <\/div>\n\n \n

\n Programme TER INNO – SNCF Voyageurs <\/h3>\n \n \n

\n Un accompagnement de la Direction de l\u2019Innovation de SNCF Voyageurs dans la conception et l\u2019exp\u00e9rimentation de services innovants pour favoriser le sentiment de s\u00e9curit\u00e9 des voyageurs <\/p>\n \n \n \n Lire le cas client\n <\/svg>\n <\/span>\n <\/a>\n\n \n \n \"Programme\n <\/a>\n<\/article>\n <\/div>\n

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\n CAS CLIENT<\/span> ·  SNCF Voyageurs<\/span>\n <\/div>\n\n \n

\n Appui \u00e0 la gestion des risques environnementaux – SNCF Voyageurs <\/h3>\n \n \n

\n Kisio accompagne la Direction S\u00e9curit\u00e9 Voyageurs depuis plus de 20 ans sur l\u2019animation du r\u00e9seau des coordinateurs en charge de la gestion des risques environnementaux. <\/p>\n \n \n \n Lire le cas client\n <\/svg>\n <\/span>\n <\/a>\n\n \n \n \"Appui\n <\/a>\n<\/article>\n <\/div>\n

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\n CAS CLIENT<\/span> ·  SNCF Voyageurs<\/span>\n <\/div>\n\n \n

\n Gestion du programme annuel de formation en Environnement – SNCF Voyageurs <\/h3>\n \n \n

\n Depuis plus de 20 ans, l\u2019Universit\u00e9 du Mat\u00e9riel de SNCF Voyageurs confie \u00e0 Kisio le pilotage, la conception, et l\u2019animation des formations en Environnement. <\/p>\n \n \n \n Lire le cas client\n <\/svg>\n <\/span>\n <\/a>\n\n \n \n \"Gestion\n <\/a>\n<\/article>\n <\/div>\n <\/div>\n

<\/div>\n <\/div>\n \n \n <\/div>\n<\/section>\n\n\n\n
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\n \n 1100 <\/span>\n \n devis de prestations \u00e9v\u00e9nementielles par an <\/span>\n <\/div>\n
\n \n 600 K <\/span>\n \n courses supervis\u00e9es par an <\/span>\n <\/div>\n
\n \n 53 <\/span>\n \n experts exploitation SI au sein de nos CDS <\/span>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n\n
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\n \n \n <\/svg>\n NOS SOLUTIONS <\/p>\n \n

\n D\u00e9couvrez nos autres expertises pour accompagner l’ensemble de vos projets de mobilit\u00e9. <\/h2>\n \n
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\n Conseil, innovation & transformation <\/h3>\n \n

\n Kisio vous accompagne de la vision \u00e0 l\u2019exploitation quotidienne pour d\u00e9ployer des dispositifs de mobilit\u00e9 de bout en bout. <\/p>\n \n \n D\u00e9couvrir <\/svg>\n <\/span>\n <\/a>\n \n\n

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\n Exp\u00e9rience, connaissance & relation voyageurs <\/h3>\n \n

\n Concevoir, op\u00e9rer et piloter une exp\u00e9rience voyageur omnicanal qui cr\u00e9ent du lien, valorisent chaque interaction et am\u00e9liorent durablement l\u2019exp\u00e9rience de mobilit\u00e9. <\/p>\n \n \n D\u00e9couvrir <\/svg>\n <\/span>\n <\/a>\n \n\n

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\n Mobilit\u00e9 connect\u00e9e & transformation des syst\u00e8mes <\/h3>\n \n

\n Concevoir, op\u00e9rer et d\u00e9ployer des syst\u00e8mes de mobilit\u00e9 connect\u00e9s, fiables et orient\u00e9s voyageurs. <\/p>\n \n \n D\u00e9couvrir <\/svg>\n <\/span>\n <\/a>\n \n\n

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\n D\u00e9carbonation, performance QSE & RSE <\/h3>\n \n

\n Des strat\u00e9gies bas carbone concr\u00e8tes, pilot\u00e9es et align\u00e9es avec vos obligations QSE\/RSE pour des r\u00e9seaux de transport performants et durables <\/p>\n \n \n D\u00e9couvrir <\/svg>\n <\/span>\n <\/a>\n <\/div>\n \n <\/div>\n<\/section>\n\n\n\n
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\n Vous avez un projet de mobilit\u00e9 ? <\/h2>\n \n \n Parlons-en <\/a>\n \n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

S\u00e9curiser la continuit\u00e9 de service et la qualit\u00e9 op\u00e9rationnelle de vos r\u00e9seaux, au quotidien et en situation perturb\u00e9e.<\/p>\n","protected":false},"featured_media":2853,"template":"","enjeu-thematique":[],"class_list":["post-416","solution","type-solution","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nExploitation, supervision & performance op\u00e9rationnelle | Kisio<\/title>\n<meta name=\"description\" content=\"S\u00e9curiser la continuit\u00e9 de service et la qualit\u00e9 op\u00e9rationnelle de vos r\u00e9seaux, au quotidien et en situation perturb\u00e9e.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kisio.com\/solutions\/exploitation-supervision-performance-operationnelle\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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