The quality of passenger information is based on: human and digital elements. Even though passengers may have smartphones, they frequently need a human to reassure, or help them with their transport plans. In response to this need, Kisio aims to provide customized and reliable information for each passenger via various channels (mobile application, web site, screens in stations and customer relations center agents) both during normal and disrupted traffic situations
Kisio’s teams work alongside you, from strategic planning to implementation, to optimize your passengers’ travel experience and simplify their information via a range of channels.
We provide reliable, real-time information to find the best or alternative route, and know the current traffic situation, and schedules, etc.
Kisio runs 13 Customer Relations Centers and station information desks which provide assistance for your passengers throughout their trip.
Nativia.io platform
users
route requests
per year
Customer Relations
Centers in France
Kisio’s teams work alongside you, from strategic planning to implementation, to optimize your passengers’ travel experience and simplify their information via a range of channels. Below are the pillars we leverage to provide all passengers, whatever their travel needs, with the right information, at the right time, in the right place :
– We carry out passenger user tests to better understand passenger needs and expectations, and improve our mobility services.
– We organize your passenger care strategy, both during normal and disrupted traffic situations.
– We set up passenger communication and support plans for each part of their trip.
– We establish passenger information for reduced mobility passengers.
We provide reliable, real-time information to find the best or alternative route, and know the current traffic situation, and schedules, etc. This information is available on Navitia, our multimodal route planner which combines all transport modes using web services and mobile applications: train, bus, coach, subway, tramway, funicular, cable car, carpool, car-sharing, boat, plane, parking, bicycle and walking.
Our management and disruption alert tool is connected to your network’s passenger information service. The tool also enables us to inform your passengers of real-time disruptions via the communications channel of their choice.
Kisio runs 13 Customer Relations Centers and station information desks which provide assistance for your passengers throughout their trip
Our mobility agents, community managers and ambassadors strive daily to offer each passenger a customized, caring service (frequent, infrequent, tourist and disabled passengers), in support of a successful regional strategy. Their objectives are to :
MAAS appears to be a potential solution for Public Transport Authorities who are looking for sustainable and inclusive alternative solutions to solo driving. MAAS provides passengers with a low-cost, multi-modal mobility offering on a single platform.
With Kisio, people can seamlessly use all mobility services in a given region, regardless of the transport mode or provider. A unified digital interface simplifies the user experience. Kisio works to make all this possible for passengers whilst concealing the complexity of combining a range of services and unifying ticketing systems for a smooth travel experience. With Navitia, we provide you with open, functional and technical architecture to facilitate the interconnection of third-party systems.
Send us your contact details and our teams will contact you to discuss your projects and answer your questions.
Whether you are a Public Transport Authority, a transporter
or a business, our teams work with you to meet your needs.
Whether you are a Public Transport Authority, a transporter or a business, our teams work with you to meet your needs.
